Refund Policy

At DriftingX, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward refund policy to provide you with peace of mind.

1. Eligibility for Refunds

You may request a refund under the following circumstances:

  • Defective Products: If you receive a product that is defective or damaged upon arrival, you are eligible for a refund or replacement.
  • Incorrect Items: If you receive an item that is not what you ordered, we will refund the cost of the incorrect item or send you the correct item at no additional cost.
  • Order Cancellation: If you cancel your order before it has been shipped, you are eligible for a full refund.

Please note that all refund requests are subject to our discretion. We reserve the right to determine whether to accept or deny a refund based on the circumstances.

2. Refund Process

To initiate a refund, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@driftingx.com within 30 days of receiving your order. Include your order number, a description of the issue, and any relevant photos (for damaged or defective items).

  2. Return Instructions: Upon verification of your request, we will provide you with return instructions. Please do not return any items without prior authorization from our customer service team.

  3. Return Shipping: If the return is due to a defect, damage, or an error on our part, we will cover the return shipping costs. If you are returning an item for any other reason, you may be responsible for the return shipping fees.

  4. Processing the Refund: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a specified time frame, usually 5-10 business days.

3. Non-Refundable Items

Certain items are non-refundable, including:

  • Items marked as “final sale” or “non-returnable” at the time of purchase.
  • Customized or personalized items.
  • Gift cards.

4. Exchanges

If you would like to exchange an item for a different size, color, or model, please contact our customer service team at info@driftingx.com to initiate the exchange process. The same return guidelines apply.

5. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at info@driftingx.com.

6. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. We will notify you of any changes by posting the new policy on our Site. Your continued use of our Services after any changes constitutes your acceptance of the new policy.

7. Contact Information

For any questions or concerns regarding our Refund Policy, please contact us at: