Cancellation Policy
At DriftingX, we understand that circumstances can change. This Cancellation Policy outlines the terms and conditions under which you may cancel your order. By placing an order with us, you agree to the terms of this policy.
1. Order Cancellation
You may cancel your order under the following conditions:
- Before Shipment: You can cancel your order for a full refund anytime before it has been shipped. To cancel your order, please contact our customer service team as soon as possible.
2. How to Cancel Your Order
To initiate a cancellation, please follow these steps:
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Contact Us: Reach out to our customer service team at info@driftingx.com within 24 hours of placing your order. Include your order number and the request to cancel your order.
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Confirmation: Once we receive your cancellation request, we will send you a confirmation email indicating whether your cancellation has been processed. If your order has already been shipped, please refer to our Refund Policy for information on returns.
3. Refunds for Canceled Orders
If you cancel your order before it has been shipped, you will receive a full refund to the original payment method used for the purchase. The refund process may take 5-10 business days to reflect on your account, depending on your bank or payment provider.
4. Exceptions
Please note that the following orders are non-cancellable:
- Orders that have already been shipped.
- Customized or personalized items.
5. Changes to This Cancellation Policy
We reserve the right to update or modify this Cancellation Policy at any time. We will notify you of any changes by posting the new policy on our Site. Your continued use of our Services after any changes constitutes your acceptance of the new policy.
6. Contact Information
For any questions or concerns regarding our Cancellation Policy, please contact us at:
- Email: info@driftingx.com