Returns

At DriftingX, we value our customers and want you to be completely satisfied with your purchases. If you need to return an item, this Return Policy outlines the conditions and procedures for returning products purchased through our website.

1. Eligibility for Returns

You may return items purchased from DriftingX under the following circumstances:

  • Defective Products: If you receive a product that is defective or damaged upon arrival, you may return it for a refund or replacement.
  • Incorrect Items: If you receive an item that is not what you ordered, you may return it for a refund or exchange for the correct item.
  • Change of Mind: If you simply change your mind about a purchase, you may return it within 30 days of receipt, provided that the item is unused and in its original packaging.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@driftingx.com within 30 days of receiving your order. Include your order number, a description of the item you wish to return, and the reason for the return.

  2. Return Authorization: Upon verification of your request, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions. Please do not return any items without prior authorization.

  3. Return Shipping:

    • If the return is due to a defect, damage, or an error on our part, we will cover the return shipping costs.
    • If you are returning an item for any other reason (e.g., change of mind), you will be responsible for the return shipping fees.

  4. Packaging: Please pack the item securely in its original packaging (if applicable) and include any accessories, manuals, or other items that were included with the original shipment.

  5. Processing the Return: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your return. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a specified time frame, usually 5-10 business days.

3. Non-Returnable Items

Certain items are non-returnable, including:

  • Items marked as “final sale” or “non-returnable” at the time of purchase.
  • Customized or personalized items.
  • Gift cards.

4. Exchanges

If you would like to exchange an item for a different size, color, or model, please contact our customer service team at info@driftingx.com to initiate the exchange process. The same return guidelines apply.

5. Late or Missing Returns

If you haven’t received your refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at info@driftingx.com.

6. Changes to This Return Policy

We reserve the right to update or modify this Return Policy at any time. We will notify you of any changes by posting the new policy on our Site. Your continued use of our Services after any changes constitutes your acceptance of the new policy.

7. Contact Information

For any questions or concerns regarding our Return Policy, please contact us at: