Frequently Asked Questions
1. What products do you offer?
We specialize in high-quality knives, axes, and swords designed for enthusiasts, collectors, and outdoor adventurers. Each product is crafted with precision and attention to detail to ensure performance, durability, and aesthetic appeal.
2. How can I place an order?
Placing an order is simple! Just browse our online store, select your desired items, add them to your cart, and proceed to checkout. If you encounter any issues, feel free to reach out to our support team at info@driftingx.com.
3. Do you offer international shipping?
Yes, we do offer international shipping. Please note that shipping rates and times may vary depending on the destination. Additional customs or import fees may apply, which are the responsibility of the customer.
4. How long will it take for my order to arrive?
Orders are typically processed within 1-3 business days. Delivery times depend on the shipping method selected at checkout and your location. You’ll receive a tracking number as soon as your order ships.
5. Can I track my order?
Absolutely. Once your order is shipped, you’ll receive a tracking number via email, allowing you to track your package’s journey to your doorstep.
6. What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. If you’re not satisfied with your purchase, contact us at info@driftingx.com to initiate a return. Please note that customers are responsible for return shipping costs.
7. What if my product arrives damaged or defective?
If your item arrives damaged or has a defect, please contact us immediately at info@driftingx.com. We’ll work with you to resolve the issue as quickly as possible, including a replacement or refund where appropriate.
8. Do you offer any warranty on your products?
Yes, we stand by the quality of our products. Each DriftingX tool comes with a limited warranty against manufacturing defects. For warranty inquiries, please reach out to us with details and proof of purchase.
9. How can I care for my DriftingX knives, axes, and swords?
To keep your blades in peak condition, clean and dry them after each use, and store them in a dry environment. We also recommend periodically oiling metal parts to prevent rust and maintain sharpness by honing or sharpening when necessary.
10. Can I contact DriftingX for wholesale or bulk orders?
Yes, we welcome wholesale and bulk order inquiries, as wholesale is one of our main focuses. Please email us at info@driftingx.com with your requirements, and our team will get back to you with more information.